Customer Service: When Not to DIY
Christine Jacob, SSYH Customer Manager Speaks Out on Customer Service
What happened to all of the attention you received when you were a brand new client embarking on the challenge of implementing a new ERP & CRM solution? Have you gone-live on a new system and then had your support go-way?
Technology sales and service has changed dramatically in recent years. Customers rely on YouTube videos and website content alone to make decisions about what solutions will provide the most return on their investment. All of this information is imperative in the decision making process. However I want to suggest that we demand better customer service! No more DIY when it comes to ERP solution enhancements. Why not ask a trusted advisor what products and companies have the best reputation, the most reliable products, and the best customer service? Stay focused on running your business and let me do the leg work!
Since rejoining the team last April, it has been my mission to reach out to all of our customers. My goal is to understand their strategic initiatives and assist them in determining how they can use technology to meet those goals. This includes ERP and CRM as well as well as new hosting and leasing options. We have been serving customers for over 20 years and are here to help our customers navigate through the waters of thousands of add-on solutions, development options, and system integration solutions.
I have enjoyed being a non-billable resource to my customers, helping them identify the right solutions including:
Keep watching YouTube videos and doing your research, but know that Customer Service is alive and well at SSYH! I look forward to working with you!
Christine Jacob,SSYH Customer Sales Manager
Crestwood Associates LLC.
(Formerly Stanley Stuart Yoffee & Hendrix, Inc.)
1060 Maitland Ctr Commons Blvd.
Maitland, FL 32751
6750 N. Andrews Ave.
Ft. Lauderdale, FL 33309