Frequently Asked Questions Q: How is your reputation with your vendors? A: SSYH has a strong relationship with all its vendors, and was recently honored by Microsoft for our outstanding customer satisfaction in both new and existing customer groups. Q: How long have you been in business? A: Stanley Stuart Yoffee & Hendrix, Inc. (SSYH) was established in 1992 in Orlando, FL, and has grown to include physical offices in Orlando and South Florida and virtual offices throughout the state. Q: What industries are your clients in? A: Our firm is a leading provider of financial, distribution, project management, construction, CRM and human resources software for companies of all types and sizes. We offer the nation's leading applications for middle-sized business, which can be tailored to meet clients' specific needs. Q: Are your people certified? A: Our consultants and engineers are certified on many different Microsoft Dynamics modules, as well as MCSE, CNE, CCA, CAN and MCSD Q: What is your implementation process? A: SSYH uses Microsoft's Sure Step Methodology for projects of any size - from large, end-to-end deployments, to migration projects and simple upgrades. The general process flow of Sure Step includes prescriptive phase-by-phase, activity-by-activity descriptions on how to carry out implementation, upgrade or migration projects. Sure Step offers clients deeper insights into a project's life cycle. Q: How is tech support handled? A: In addition to your assigned Implementation Consultant, we also offer a Help Desk to meet your consulting needs. Through one central point of contact, we are able to afford our clients with the quickest and most reliable customer support possible. Q: What if I already have one of your products, but no longer have a service provider, or would like to switch solution providers? A: SSYH has an in-house programming department. We won't reinvent the wheel. If you no longer have a solution provider or are looking to make a change, in most cases our engineers can take your current systems and continue customizing them to your specifications without having to start from scratch. Q: How will I know that I am selecting the right solution? A: Our Sales Consultants follow a technical needs analysis sales approach. They have many years of business experience. They will first understand your business issues and then will provide recommendations for addressing these critical issues, utilizing a variety of products and services specific to your needs.