Microsoft Dynamics AX for Customer Relationship Management Microsoft Dynamics AX helps the people in your organization increase sales and reduce costs with relevant information at their fingertips. Sales and marketing managers work more efficiently with their teams. You can configure complex products using Microsoft Windows or the Web, and sell more efficiently via the Internet and telemarketing. Microsoft Dynamics AX also helps your people manage a broad range of other business areas, minimizing the need for multiple systems. Microsoft Dynamics AX Sales and Marketing Gather all your business information in one place, and keep it structures and readily available. Identify your customers' needs and make optimal sales and marketing decisions. Share information on all aspects of your business relationships, making every employee a customer expert. Microsoft Dynamics AX Sales Management Help sales and marketing managers work more efficiently with their teams. Use Microsoft Dynamics AX to manage and monitor individuals, teams, and the entire organization, and to display sales data graphically. Microsoft Dynamics AX Sales Force Automation Provide your sales and marketing personnel with the tools they need to track any type of activity targeted at customers, prospects, suppliers, or other business contacts. Not only can you log information for general sales support and for automated marketing purposes, but you can also give all your employees access to updated information in Microsoft Dynamics AX. Microsoft Dynamics AX Marketing Automation Make campaign planning, execution and analysis easier by placing all relevant marketing information at your marketing department's fingertips. Campaigns can be based on back office and front office information, and are easily organized, executed, tracked, and analyzed. Microsoft Dynamics AX Telemarketing Execute and manage telephone sales and marketing functions from one place. Use Telemarketing for a variety of activities, including sales-lead generation, customer surveys, direct marketing campaigns and customer support. Microsoft Dynamics AX Product Builder Streamline to process of ordering, planning, and producing customized products. Enable your employees, as well as your customers, to configure complex products via a Microsoft Windows client, or over the Web. Microsoft Dynamics AX Enterprise Portal Make your workflow smoother by allowing employees, customers, vendors and other business partners interact directly with your ERP system. Offer access to relevant business information directly and conduct business transactions through personalized, role-based Web portals. Make it easy for your people to transact with the system with little or no training. Employees around the globe can work comfortably with the applications and functionality they need to excel at their jobs, while customers and vendors can place orders, view item information, and make requests, all in their native language. [Back]