Get instant access to the customer information and activities you use most.

Microsoft Dynamics CRM 4.0 Professional integrates directly into Outlook and other Microsoft Office applications including Microsoft Office Word, Excel and PowerPoint, enabling your employees to work within the familiar, comfortable Outlook environment. The result: everyone in your company will quickly be able to begin using Microsoft Dynamics CRM 4.0 Professional tools for managing sales, services and marketing processes.

• Manage and develop customer relationships more easily by handling customer management tasks—including sending and managing e-mail, storing business contacts, and managing your appointment calendar—without leaving Outlook.
• Access customer information anywhere through enhanced data synchronization and mobility features that will enable your sales, marketing, and service personnel to take advantage of the tools and information they need no matter where they are.
• Improve productivity through automation using built-in intelligence that simplifies and automates everyday tasks.
• Create personalized experiences through workplace profiles that provide employees with instant access to the customer information and activities they use most.

Every company has its own processes, its own culture, and its own way of reaching out to customers. Microsoft Dynamics CRM 4.0 Professional is a flexible solution that can be quickly customized to your company’s current needs while providing a flexible, scalable platform that will grow as your business expands.

• Meet your company’s business requirements by tailoring Microsoft Dynamics CRM 4.0 Professional to match your company’s specific business situation. Intuitive, Web-based design tools make it easy to modify application forms, data fields, and relationships.
• Streamline business processes through process automation that lets your company transform repetitive tasks into powerful, automated business workflow.
• Integrate applications and information using Web services to create seamless links across systems and platforms within your company and out to partners and customers.
• Measure the success of your business processes with powerful tracking and analytic tools that help sales managers monitor their business and make better decisions more quickly.

Mergers, acquisitions, and years of shifting IT priorities have left many companies struggling with the problem of how to integrate a wide range of often incompatible legacy applications. Microsoft Dynamics CRM 4.0 Professional was created to enable companies to standardize and consolidate customer information no matter where it is created or stored.

From more reliable installations or upgrades to improved performance, more streamlined deployment and management, and enhanced security, Microsoft Dynamics CRM 4.0 Professional provides capabilities that will minimize administrative and operational costs and improve user productivity. Designed to provide a highly extensible platform, Microsoft Dynamics CRM 4.0 Professional can be easily customized to help meet the specific processes and requirements of your company’s sales, marketing, and service organizations.

• Protect the security of customer information with a security-enhanced platform designed to help keep your company’s business data safe, secure, and confidential.
• Get up and running quickly with streamlined installation processes and enhanced diagnostic and troubleshooting tools that significantly reduce setup time.
• Rapidly search across large volumes of customer information with optimized data views and queries.
• Increase system availability with fault tolerance and failover protection. Deploy Microsoft Dynamics CRM within clustered Web, database, and e-mail server environments.
• Monitor the health of your CRM environment with centralized management and notification tools.
• Install Microsoft Dynamics CRM automatically with or without a local data store. The zero-footprint browser client provides a rich CRM experience with full application capabilities.

The value of a CRM solution depends on how quickly it is embraced by the sales, marketing, and customer service employees who will use it. Microsoft Dynamics CRM 4.0 Professional was created specifically to ensure that all users can take full advantage of its features with minimal training. And because it provides streamlined installation and management, seamless integration with systems across your company and beyond, and increased levels of reliability, scalability, and security, it will help your company improve productivity, control costs, and maximize return on investment.

Addressing Other Business Needs
Microsoft Dynamics CRM also addresses the following business needs:

» Sales
» Service Management
» Marketing
» Microsoft Dynamics CRM Live
   (Full-featured, monthly-based subscription CRM solution online)

SSYH: Your Source for MIcrosoft Dynamics CRM
When you decide on a Microsoft Dynamics CRM solution, we will do whatever we can to make sure the purchasing process is uncomplicated and painless. We provide personalized, local service—from planning, to implementation, to ongoing support. We are dedicated to helping make sure you receive the business solution best suited for your precise needs. Contact us for more information or to schedule a needs analysis.