Microsoft Dynamics CRM for Service Management Microsoft Dynamics CRM for Service Management Every time someone in your organization interacts with a customer, it is an opportunity to strengthen that customer’s loyalty to your company by providing high levels of personalized service. Because it can help you offer your customers targeted, relevant information about the products and services that they are interested in, Microsoft Dynamics CRM 4.0 Professional can help you take advantage of opportunities to enhance customer relationships while giving your company the ability to maximize both up-sell and cross-sell. Respond faster to service issues by delivering the right answers to customers in real-time. Take advantage of the integrated Microsoft Dynamics CRM knowledge base for instant access to manuals, frequently asked questions, and troubleshooting tips. Resolve customer issues according to desired service levels. New features for automatic escalation and routing help ensure that service requests are sent to the appropriate people. Schedule and dispatch service resources using new features that make it easy to find professionals who can deliver the right services. Use centralized scheduling and dispatching to manage resources and coordinate services. [Back]