for Field Service Management
With full integration to financial modules, Microsoft
Dynamics SL for field service
management offers a comprehensive solution that automates all
operational and accounting areas of a service business.
Microsoft Field Service Management supports automation of
service call processing and dispatching, full management of
service contracts from quotation to renewals, equipment
management including both routine and unscheduled maintenance,
and full invoicing capabilities, including contracts, time and
material, and flat rate.
Service Dispatch
Track and manage every detail of your service organization with
Microsoft Dynamics SL Service
Dispatch. Flexible capabilities help you manage field
technicians efficiently, clarify information about technicians'
profitability, and accurately track customer information,
including account status and equipment and service history.
Service Contracts
If your business has service agreements, you know managing them
can be difficult. But with proper management, service agreements
can be a major source of revenue for service companies. With
Microsoft Dynamics SL Service
Contracts, before a technician is dispatched to a site, the
customer service representative will be alerted to any active
contracts that exist.
Equipment Maintenance
Microsoft Dynamics SL Equipment
Maintenance automates the work order process, allowing your
maintenance department to generate work orders more quickly and
accurately, track work orders with user-defined criteria (making
time stamps obsolete), perform detailed accounting procedures
with ease, and execute all of your maintenance and repair
procedures with maximum efficiency.
Flat Rate Pricing
Take full control over every flat rate in your organization and
inspire more customer confidence in your organization. With
Microsoft Dynamics SL Flat Rate
Pricing, you can stop purchasing expensive flat rate books from
an outside publisher and enable your technicians to give
on-the-spot printed price quotes on specific services from your
pricing catalog.
FieldACCESS by FieldConnect
Field personnel have direct access to your database.
FieldDIRECT by FieldConnect
Allows you to permit customers and service
partners to have controlled access to your Field Service
database.
FieldLOCATOR by FieldConnect
FieldLOCATOR is a GPS based location
tracking solution providing field service organizations with the
tools to track their mobile workforce and fleet.
Service Integration by MaxQ
Integrate your field service needs with your supply chain
operations.
