Introduction to Microsoft Dynamics CRM March 26, 2008 - 10:30AM EST A CRM Application that Works the Way You Do! In today’s complex business world, competitive advantage is harder to achieve—and even more difficult to maintain—than it has ever been before. In a time of instant global communication and ubiquitous information, the ability to develop a deep understanding of your customers and your markets is critical. Success ultimately depends on whether your organization can respond with speed, knowledge, and confidence to the ever-shifting needs of your customers and the ever-changing strategies of your business competitors. Microsoft Dynamics CRM 4.0 Professional is a complete customer relationship management solution that provides all of the tools and capabilities needed to create and easily maintain a clear picture of customers from first contact through purchase and post-sales. With modules for sales, marketing, and customer service, Microsoft Dynamics CRM 4.0 Professional delivers a fast, flexible, and affordable solution that drives consistent, measurable improvements in every business process, enables closer relationships with customers, and helps your company achieve new levels of profitability. The Microsoft Dynamics CRM 4.0 Professional user experience has been designed to be a natural extension of Microsoft Office and Outlook, providing a familiar and intuitive work environment that fosters user adoption and productivity. Because the product is built on the scalable and secure .NET platform and leverages standard tools and technology, including Microsoft SQL Server, Microsoft BizTalk Server, and Microsoft Visual Studio, Microsoft Dynamics CRM 4.0 Professional allows you to take advantage of your existing IT investments and in-house expertise to help minimize your total cost of ownership. Microsoft Dynamics CRM addresses the following business needs: Customer Relationship Management Sales Marketing Service Management Reporting To learn more, join us for an Introduction to Microsoft Dynamics CRM Webinar on Wednesday, March 26, 2008 at 10:30AM EST.     [Back]