SSYH believes strongly that to be truly successful, your new system must grow with your business over time. Just as the needs and goals of your organization will change, your information systems must evolve to help you meet those needs and pursue those goals. We are dedicated to the long-term successes of our clients. During the implementation process, efforts will be made to learn as much about your business as possible. This knowledge will be critical for a successful evolution of your information system. Additionally, with each new client we initiate a proactive contact plan in which the senior consultant assigned to the client will make contact on a predetermined time interval. This approach is an effective means of ensuring users continue to remain satisfied and productive with their new system. Support is provided through the following sources: SSYH Support On-site service and/or communication via telephone, email, fax, etc. between an SSYH consultant and the client to answer questions, assist with processes, transfer files, etc. In addition to the Financial Systems Consultant assigned to each client, SSYH has an internal support desk, available to you during regular business hours. These services will be charged at the client's contracted hourly rate. Microsoft Enhancement Plan and CustomerSource Microsoft provides Enhancement Plans which cover software updates and bulletins, as well as telephone, email or fax support. In addition, the CustomerSource Website is available to you 24 hours a day, 7 days a week. It allows you to review product updates, access training and self-help tools, and submit suggestions for added functionality.